Retail ADR

At Floorstore we recently teamed up with the Retail ADR, which is an independent, not-for-profit, unbiased organisation which resolves disputes between retailers and consumers.

Put simply, Retail ADR is there to oversee any complaints made by customers against a company. They cover a wide range of industries and are authorised by the Government as well as the Chartered Trading Standards Institute.

We hope that this partnership shows our commitment to providing nothing but the best customer service and to ensure that all our customers feel safe and secure when placing an order with Floorstore.

If you would like to view the Retail ADR full services then click here.

If you would like to make a complaint, please contact our customer relations team via: sales@floorstoregroup.co.uk.

Resolving Complaints

In the unlikely event that our customer service team are unable to resolve your complaint that you made within eight weeks, you can take your complaint to RetailADR. This is an independent organisation specialising in providing an Alternative Dispute Resolution service for consumers and retailers. You will need to refer your complaint to RetailADR within 12 months after our final response. As a member of the organisation, we are bound by their code of practice.

RetailADR can be contacted as follows:
12-14 Walker Avenue,
Stratford Office Village,
Wolverton Mill,
Milton Keynes,
MK12 5TW

T: 0203 540 8063
E: enquiries@cdrl.org.uk
W: www.retailadr.org.uk

Alternatively, you may use the European Commission’s electronic form: http://ec.europa.eu/odr.

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