Floorstore

Delivery Information

Flooring Deliveries

Please note that before an order is complete we may have to contact you to confirm delivery fee’s for your order. There may be additional delivery charges applicable to your order but we will contact you to confirm these prior to the order being complete.

Delivery Time

Deliveries are made on your requested day approximately between the hours of 8 am to 7 pm. Unfortunately, requests for an E.T.A (Estimated Time of Delivery) are at the courier’s discretion. Where possible we will advise you at the time of the order of approximate delivery lead-times, exceptions may apply.

Delivery Transport

All delivery services could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem please inform us at the time of order to discuss alternative delivery options. Please advise if there are any parking restrictions.

Unable to Deliver

If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24hrs before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is an £ 85.00 minimum or £ 0.70 per kg, whichever the greater.

Please ensure you inform the courier of any known restrictions that may prevent delivery – e.g. un-adopted roads, rural location, low bridges or width restrictions. The seller will not be held responsible for any delays caused by known restrictions.

Damaged Goods

It is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier’s paperwork. We also require you contact us directly as soon as possible to make sure we are aware of the problem.

We cannot be responsible for any consequential losses, therefore we advise against booking installers until goods have been received and checked.

Delivery Arrival

Standard delivery is made to the kerbside due to insurance guidelines so please arrange for adequate help to carry goods into your property.

The delivery process ends once your goods have been signed for. Therefore we recommend you make provisions to receive the products as they will need to be moved to a safe location and if you have any problems please feel free to contact our team using the Live Chat link at the bottom of this page.

Standard delivery is made to the kerbside due to insurance guidelines so please arrange for adequate help to carry goods into your property. Please note that for standard deliveries, drivers are unable to dispose of packaging materials, including pallets. These are to be disposed of by the customer in an appropriate way.

Deliveries Outside of Mainland UK, London Districts & Scotland

Please be aware that customers living in selected London Districts or in some territories of Scotland may not be eligible for all delivery services. Deliveries in selected London Districts (N, E, SE, SW, W, NW, WC & EC Postcodes) and some areas of Scotland (AB, DD, DG, FK, KY, TD, IV, KW, PA & PH Postcodes) may incur extra delivery charges. Once you have secured your order online we will be in contact to arrange the best delivery options available.

Outside of Mainland UK (Including Northern Ireland)

Please be aware that we are currently unable to offer customers living outside of the UK Mainland, all delivery services. Please call or email us for any further detail/information. Collection can be selected from our Warehouse, based in Leeds, England.

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